I've been in Doncaster to film a story about a family who were made to pay extra by Jet 2 for their package holiday when they let the company know one of their family members wouldn't be going because he'd died. Andrew Genery's upset was compounded by messages Jet 2 sent asking whether his dead father had enjoyed his holiday.
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Very insensitive and lazy of the airline. Partly also a problem with the internet being so readily available.
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